Episode #26: Perceptions of Leader Empathy and the Relationship to Patient and Clinician Satisfaction with Dr. Wilma Powell Stuart and Dr. Bridget Moore

Perceptions of Leader Empathy and the Relationship to Patient and Clinician Satisfaction with Dr. Wilma Powell Stuart and Dr. Bridget Moore

Introduction to Episode: 

Today we are talking about the role of empathy and leadership in patient satisfaction and clinician satisfaction. 

As clinicians we are empathetic with the patients and the families we serve. 

Who empathizes with clinicians? 

There isn’t much known about how clinicians receive or perceive empathy from others. 

We are excited to have our guests Dr. Wilma Stuart and Dr. Bridget Moore share their passion for empathy in the workplace as well as how they have combined empathy and Polarity Thinking™. 

These scholars have done some interesting work around looking at staff perceptions of leader empathy in relationship to patient satisfaction and clinician satisfaction. 

The results of their study may cause you to pause, if you are a leader, and do some reflecting. 

Join us as we discuss what leaders need to consider when it comes to empathy for their employees and how leaders can benefit from and leverage Polarity Thinking™ in their roles. 

In the Episode We Discuss:

·         Empathy as it relates to listening with your heart

·         Seeing the perspective of another person can be challenging

·         Polarity Thinking™ is a gift for leaders

·         Perceptions of leader empathy

·         The impact of technology on perceptions of empathy

·         Key leadership questions

·         How polarities can support leaders

·         Integrating Polarity Thinking™ into graduate programs for health professionals

·         Leveraging polarities as a form of organization evaluation

·         Life is a journey- map out your priorities and keep it in check

References:

Stuart, W. & Moore, B. (2018, August).  Communicating with empathy in a world of polarity conflict.  Nursing Management.  16-23.  www.nursingmanagement.com

Previous Related Episodes 

Episode #3: Patient and Clinician Satisfaction: It’s not an either or choice

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