Episode #33: Building Resilient Healthcare Organizations from the Inside Out: The Contribution of the Individual and Organization with Heather Graham, LCSW
Building Resilient Healthcare Organizations from the Inside Out: The Contribution of the Individual and Organization with Heather Graham, LCSW
Introduction to Episode:
We are so happy to have our friend and colleague Heather Graham on the podcast today. Heather is a licensed clinical social worker and certified employee assistance professional.
In our conversation with Heather we explore the system and individual polarity in the context of clinician burnout, well-being and resilience.
There are numerous stressors impacting clinician burnout and well-being these days. Recently there has been increases across the board in interpersonal and generalized stress.
Heather shares how an Employee Assistance Program (EAP) and services can support employee well-being. These services were developed because of the understanding that personal lives impact professional lives and professional lives impact personal lives.
There are a variety of ways EAP can support both leaders and clinicians in managing the system and individual factors that impact burnout and well-being. EAP services can provide opportunities to balance personal and professional well-being and at the same time maintain professional boundaries that support confidentiality for employees and leaders.
Heather says, “it [Polarity Thinking™] creates resilience, which is the ability to embrace the reality and work around and with it”. This is important “because healthcare organizations need to be resilient from the inside out and you can’t be resilient without the employees being resilient”.
It’s a two-way street. Both the system and the individual clinician contribute. It’s not about owning the personal resilience of clinicians as a system and the clinicians can’t make the system responsible for their personal resilience either.
“You need to build resilience from the leadership down, employees up, from the inside out and outside in” says Heather.
Join us for this informative and thought provoking interview!
In the Episode We Discuss:
· Both/And thinking supports resilience
· Types of EAP services
· Healthcare stressors and trends
· The impact of healthcare system acquisitions
· Professional boundaries and respect
· Types of EAP interventions
· Second victim (secondary trauma) peer support system
· Coping as a healthcare clinician
· Employee engagement
· System and Individual responsibilities
Links:
NEW! We’ve been leveraging a polarity mindset to combat burnout and be balanced and resilient as healthcare leaders for over 15 years now. If you’re looking to thrive as a leader and perform at the highest level in every meaningful aspect of your work and personal life this approach might be for you! We will be offering an online transformation coaching program this spring! It’s intentionally designed to help healthcare leaders live on purpose, prioritize competing demands, and develop balance and resilience in their work and personal lives using our Dynamic Balance Framework. If you are interested, CLICK HERE to join our early interest list and you’ll be the first to get all the details!
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