Episode #10: Unleashing the Power of the Margin and Mission Polarity in Complex Care
Unleashing the Power of the Margin and Mission Polarity in Complex Care
Introduction to Episode:
In this episode we focus on an over-arching healthcare polarity. The Margin and Mission Polarity. Everyone in healthcare is impacted by this polarity.
Both Margin and Mission must to be present for the system to be sustainable and provide the healthcare we need.
Today we are looking at this polarity within the context of complex care and social needs.
During this episode we talk with Lauran Hardin. Lauran is a leader at the National Center for Complex Care and Social Needs. The center is the home for complex care and is transforming care for people with complex health and social needs.
Lauran is guiding and coaching leaders every day out in the field to manage this polarity. Her stories and insights are enlightening and inspiring.
Lauran shares with listeners why it’s important to understand the importance of the margin and mission polarity when creating programs that impact utilization and revenue.
Powerful change and transformation can occur when you understand and marshal the power of both sides of the margin and mission polarity. Lauran shares some stories that will leave you with a feeling of hope.
Join us to learn from Lauran as she shares case studies and outcomes from the world of complex care and social needs.
Episode Summary Points:
· People with complex and social needs typically require more frequent services without sustainable
results
· Additional polarities at play are competition & collaboration and medical care & whole person care
· Bring diverse perspectives into one connected whole focused on the same agenda
· There are benefits for individuals and communities in mastering polarities
· 5% of the population represents 50% of the cost in the healthcare system
· Honor both sides of margin and mission to facilitate change
· To reduce barriers to new programs or interventions it is important to keep the margin and mission
polarity in mind
· Develop partnerships with CFOs and the financial side of the business to create solutions together to
keep organizations and systems in balance
· Leverage relationships and dialogue to lean into the tension
· Grieve loss of previous dreams or when it hasn’t worked in the past but continue to anchor to the new
dream and approaches
· Need to come to the table together and channel the power of polarities
· Shed old beliefs… it doesn’t have to be win or lose, either/or it can be both/and
· Discomfort is taking on a new skill- the more practice the more we can build strong transformation
Teaching Points:
· Keeping the focus on the shared or greater purpose reduces resistance
· Recognize your preference pole and be willing to let go
· Understand diverse opinions are normal and can be channeled and harnessed for the greater good
· Open yourself up to the rightness of the opposite perspective
Resources:
Lauran Hardin’s TED Talk: What Matters Most- (Lauran’s TED talks is being edited. We will post the link as soon as it’s available) https://tedxmidatlantic.com/speakers/
Camden Coalition for Healthcare Providers https://www.camdenhealth.org/
Articles Authored by Lauran Hardin:
JAMA Forum: Bringing It Home: The Shift in Where Health Care Is Delivered
Previous Related Episodes:
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