Episode #8: Patient and Clinician Safety from a Patient’s Point of View

Patient and Clinician Safety from a Patient’s Point of View

Introduction:  

We were so excited to have Vicky Schmidt join us for this episode.  Vicky has experienced some of the very best of care and some of the worst care over the past 18 years.  She is a patient advocate for person-centered care and has shared her story with thousands.

During this episode Vicky helps us shine a light on the patient and clinician safety polarity from a patient perspective.

This is a significant polarity in healthcare and on the minds of clinicians and healthcare leaders everywhere.

The greater purpose of managing the patient and clinician safety polarity is to create a culture of safety for both those that give and receive care. 

Looking at safety in healthcare through the eyes of someone who has been engaged with and experienced healthcare from across the continuum was enlightening and informative.   

Episode Summary Points:

·        The importance of knowing the patient and family story

·        What patient safety means to patients

·        Signs of safety from a patient’s perspective

·        If clinicians are not supported, the patient isn’t either

·        The patient as part of the team

·        The patient voice in care

·        Education is empowering

·        Positive outcomes from clinician safety

·        Downsides of over focusing on patient safety to the neglect of clinician safety

·        Why it’s important to listen to and acknowledge what patients know about themselves as part of the

care process

·        Patient’s “feel” the environment

·        The significance of the relationship between patients and their caregivers

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