Episode 117: Navigating through Crisis and Trauma with Dr Diana Hendel and Dr Mark Goulston
Episode 117: Navigating through Crisis and Trauma with Dr Diana Hendel and Dr Mark Goulston
In this episode, we talk with co-authors Dr. Mark Goulston and Dr. Diana Hendel about their book Trauma to Triumph: A Roadmap for Leading Through Disruption (and Thriving on the Other Side).
Mark and Diana share how the pandemic traumatizes healthcare leaders, employees, and organizations, sending everyone into survival mode.
In their book, Mark and Diana said that if the crisis is not "named and claimed" as trauma and managed effectively, it's sure to linger on in the form of chronic stress and anxiety. And left unspoken and unaddressed, blame, shame, and guilt often permeate the organization's culture and erode its ability to thrive in the future.
We discussed how trauma affects the individuals and the organization's culture, how institutions can recover from the pandemic, and how healthcare leaders create stability amid uncertainty and traumatic events to become stronger and better on the other side.
At the close of the interview, Mark and Diana answered a couple of questions from our new Q&A process called the Missing Questions.
During the episode, you’ll hear:
03:09 - About Diana Handel and Mark Goulston and their roles
06:47 - The book authorship story of Diana and Mark
12:47 - The impact of trauma on individuals and organizations during crisis
16:29 - How healthcare leaders and organizations recover from the crisis
17: 26 - The predictable polarities, symptoms, and other patterns that emerge in traumatized organizations
19:41 - The 4 Fs of trauma
26: 50- Why lack of clarity in roles and poor communication are so dangerous in times of crisis
28:36- How to launch a rapid-response process that allows you to “control the controllable” and create a framework for making better decisions during a crisis
36:53 - What are the mistakes of decision-making in your organization
38:31- The different phases of the crisis roadmap during trauma in your organization
You may or may not realize this episode is jam-packed with priceless information for anyone working in healthcare today. Stop what you are doing and listen now!
Best Way to Reach Mark and Diana:
Website: Why Cope When You Can Heal
Link to book: Trauma to Triumph: A Roadmap for Leading Through Disruption (and Thriving on the Other Side)
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